Failed to detect microphone and speaker. please make sure your devices are properly connected. | Community
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S
Newcomer
Sneferu
Newcomer
November 9, 2021
Solved

Failed to detect microphone and speaker. please make sure your devices are properly connected.

  • November 9, 2021
  • 10 replies
  • 1 view

I recently update my laptop (Asus Vivobook S15) to Windows 11 and I am encountering an issue. I keep getting all the meeting the following error ”Failed to detect microphone and speaker. please make sure your devices are properly connected.” that disconnects my microphone (built in, plug in ) and my speakers. 95% of the meeting I have to go to settings and select over and over between” Speakers (Realtek (R) Audio)” and ”Same as system”. Sometimes still doesn't work if I choose Speakers (Realtek (R) Audio) so I have to select Same as Audio. It's driving me insane. I didn't had any problem on Windows 10. Thank you!

    Best answer by dudimodigliani

    Downloading the Audio Driver manually worked for me PERFECT, you'll find them as Jennifer-wu-wu wrote, on https://www.asus.com/us/support/Download-Center/.

    Type your model, look for Driver&Tools on the right, select your OS (Operative System), look for Audio and click on the Download in blue, then after the download finishes, open the driver and the computer installs it, the computer reboots, and then you can use your Audio for Zoom normally.

    10 replies

    Bitcoin_Shaman
    Community Champion | Employee
    Bitcoin_Shaman
    Community Champion | Employee
    November 9, 2021

    @Sneferu 

     

    Thanks for reaching out! I have escalated this issue internally and once I hear back I will pass that info along. 

     

    Thanks again!

      Bitcoin_Shaman
      Community Champion | Employee
      Bitcoin_Shaman
      Community Champion | Employee
      November 9, 2021

      Hey @Sneferu !

       

      After reaching out I found that Zoom is not yet officially supporting Windows 11. The system requirements page still certainly does not list Windows 11.

       

      https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux

       

      I have heard many users be able to run Zoom on Windows 11 with no problem, but also numerous cases of users having some trouble of one type or another. You can stay up-to-date with our blog and release notes! 

       

      Thanks!

        H
        Newcomer
        hahall
        Newcomer
        June 24, 2022

        WHY isn't Zoom officially supporting Windows 11?  I just bought a new computer and this is what they gave me, an HP with Windows 11.  I keep getting messages, "Failed to detect your microphone.  Please make sure your microphone is properly connected."  I am 70 years old and a complete computer illiterate, and the best way I can connect with people anymore is with my Zoom meetings.  Now I cannot talk and can only listen.  I am cut off from people.  I am sorry, but your instructions, to me, are in a different language.  I took this computer to Best Buy and they made me feel stupid for not knowing my password, but I never set up an account, so I didn't have one.  People always sent me a link that I clicked on.  So I set up an account and called them.  The recording said that my account doesn't deserve live technical support!  WHAT GOOD ARE THEY?  Are they ever going to officially support Windows 11?

         

          M
          Newcomer
          majosearosemena
          Newcomer
          November 12, 2021

          I am also having the same problem! Is there still no solution for windows 11?

            J
            Employee
            Jennife
            Employee
            November 23, 2021

            https://www.asus.com/us/support/Download-Center/

            you can try to download a dedicated audio driver from the ASUS website.  it needs your machine's detailed type info, you can get corresponding drivers.

            J
            Newcomer
            joanncampbell
            Newcomer
            November 15, 2021

            time to fix the problem zoom

              J
              Employee
              Jennife
              Employee
              November 23, 2021

              https://www.asus.com/us/support/Download-Center/

              you can try to download a dedicated audio driver from the ASUS website.  it needs your machine's detailed type info, you can get corresponding drivers.

              R
              Newcomer
              Robert63
              Newcomer
              November 30, 2021

              Hi.  I had the problem resolved by Zoom's Engineering support.  It was the Laptops specific audio driver that was not working.  Although when I first logged this issue the drivers had been verified, now that I reinstall the driver today things work correctly.

               

              On the ASUS driver site - https://www.asus.com/us/support/Download-Center/ be very precise about the model number.  In my case it needed to be - Zenbook 13 OLED (UX325, 11th Gen Intel).  There are many UX325 models listed.

              D
              Newcomer
              dudimodiglianiAnswer
              Newcomer
              December 30, 2021

              Downloading the Audio Driver manually worked for me PERFECT, you'll find them as Jennifer-wu-wu wrote, on https://www.asus.com/us/support/Download-Center/.

              Type your model, look for Driver&Tools on the right, select your OS (Operative System), look for Audio and click on the Download in blue, then after the download finishes, open the driver and the computer installs it, the computer reboots, and then you can use your Audio for Zoom normally.

                D
                Newcomer
                DollyBeck
                Newcomer
                April 7, 2022

                Updated audio driver for my ASUS X515EA but still get the Cannot Connect Mic or Speakers.  They kinda try to work but cut out after a few seconds.  

                 

                To be clear, speakers and mic work flawlessly in other apps (YouTube, messenger, etc.)

                  J
                  Employee
                  Jennife
                  Employee
                  April 8, 2022

                  sorry to hear that. you could pls raise a ticket to Zoom support. they need to analyze your meeting logs case by case.

                  M
                  Newcomer
                  majosearosemena
                  Newcomer
                  December 30, 2021

                  Downloading the audio driver manually and restarting the computer didn't work for me. I've tried it twice now and nothing

                    S
                    Newcomer
                    Sheema
                    Newcomer
                    March 2, 2022

                    I am having the same issue, i tried to update my driver but not working still. 

                    A
                    Newcomer
                    ABvsZOOM
                    Newcomer
                    April 6, 2022

                    Same problem here.

                    I've downloaded the driver from Asus, but Windows won't let me install it.

                    Says, "you already have the best driver installed", or something to that effect.

                     

                    Looking in Device Manager and the Events tab I see this:

                    "Audio inputs and outputs" Microphone and Speaker - audio drivers failed to migrate settings (in the update to Win 11 from Win 10 at the end of January.)

                    "Sound, video and game controllers" Realtek audio drivers say "Device install requested."

                    "Device INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_1043102F&REV_1000\5&27899c26&0&0001 requires further installation."

                     

                    I have no apparent way to fulfill this "further installation", as above.

                    And Windows won't allow me to install a new driver.

                     

                    I've even tried a complete PC Reset, but still the same problem persists. The only change is the first pair "mic and speakers" in the "audio video and outputs" section,  drivers have now successfully migrated their settings.

                    But I don't seem to be able to use them.

                    This is crazy.

                      D
                      Newcomer
                      DonnVeum
                      Newcomer
                      July 12, 2022

                      I am having a similar problem.  I intermittently get the error message 'Failed to detect your microphone and speaker'.  Sometimes it works OK and sometimes it doesn't.  When it doesn't I cannot figure out how to make it work.  Didn't work last night and then tried Zoom today and I didn't get the message and my audio worked fine.  

                       

                      H
                      Newcomer
                      hahall
                      Newcomer
                      July 12, 2022

                      Most of the time now mine works.  When it doesn't, I use my phone.  I am 70 and have no idea what to do, even  though there appears to be something that can be done.  I  KNOW those directions are in English, but I have absolutely no comprehension...  Maybe yours will right itself, too.  Good luck.

                       

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