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Zoom AI Companion2021-10-04 07:39 AM
I clicked end meeting before stopping my recording and I can't convert the file. I never saw the "converting" dialogue box.
I see the 711 MB file but it says double_click_to_convert_02.zoom
When I double click, nothing happens. I went back to the meetings/recorded tab and when I click convert, it says there is another recording in progress. It's been over 20 minutes and I don't see any signs of recording or converted files.
I tried opening a dummy recording and moved the old file into the new recording before ending call, but same thing.
Any other suggestions?
Thanks,
Steve
2021-10-04 07:53 AM
Hi @sypark
Sounds basic, I know, but have you tried a computer restart? If you are not seeing a progress bar, something must have got stuck.
If you have the double_click_to_convert file, you data should be safe.
Rueprt