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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Failed to convert - cannot find the files to convert

Kabanshi
New Member
New Member

‎2025-04-15 11:19 PM

Hej. I made a local recording of a meeting but the file failed to fully convert and only 10 minutes of the 2 hour meeting successuly converted. Now I cant even find the file to convert and when I check the recorded meetings in the zoom app, the meeting also doesnt appear.
How do i recover the recording?

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ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

‎2025-04-16 06:05 PM

hi @Kabanshi 

if the file failed to convert then the files are in the same place as recordings.
Folders docs/zoom/
and then name and date of meeting.
They will be video files if they converted and and named like clicktoconvert if not.
Click on them and the conversion should be started.

all the best

John

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