Facetime cam on a MacBook Pro (M1) keeps shutting down during meetings | Community
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D
Newcomer
dotansh
Newcomer
February 6, 2023
Question

Facetime cam on a MacBook Pro (M1) keeps shutting down during meetings

  • February 6, 2023
  • 2 replies
  • 1 view

I have been using Zoom on my MacBook Pro for almost two years with no problems.

Recently, my built-in facetime camera shuts off during meetings randomly from 1 second to 10 minutes into the session. It is turned back on if I stop and restart my video but it shuts off again at random.

I have tried to update to the latest version.

I have uninstalled and reinstalled Zoom on the desktop

I have shut down every other app running in parallel.

I have opted out of hardware acceleration, both incoming and outgoing.

Nothing seems to work.

Please help.

Thanks

    2 replies

    R
    Newcomer
    RandallCraig
    Newcomer
    March 23, 2023

    I have the same problem, with both my built-in camera, and an external USB camera.  Driving me nuts, and is making zoom unusable.  The video flicks on and off continually.  ZERO problems using MS-Teams, so I know it's zoom.  (I have a MacBook Pro m1 Max with 64GB RAM)

      A
      Newcomer
      AIK
      Newcomer
      June 13, 2025

      Hi @RandallCraig , did you manage to fix the issue? I am having the same problem and is extremely annoying. 

      A
      Newcomer
      AIK
      Newcomer
      June 13, 2025

      Did you find a solution to fix this? Having the same problem.... :((

      MGSR
      Community Manager
      MGSR
      Community Manager
      July 1, 2025

      Hello @AIK,

      Welcome to the Zoom Community! We're glad to have you here.

      I'm sorry for the delayed response. You can check out this article for troubleshooting camera issues.


      Let us know if it helps or if you need further assistance.

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