Faces are very small in Gallery View and very compressed in Speaker View
When I am in a meeting, all the participants' faces look wrong -- they are either very small or compressed depending on the view -- and this is making Zoom unusable. I have searched Google, Support, the Zoom Community, and used the Zoom Chatbot and haven't found a solution to this.
In Gallery View, faces only take up the top left portion of the yellow box and are very small. They are not filling the entire yellow box, but are taking about 1/8th of the space. Faces are only about 1" wide.
In Speaker View, the speaker's face looks normal and takes the normal amount of space. But the other participants faces along the top of the screen are extremely compressed such that I cannot identify people. Each person's face is about 1/2" wide when it should be much wider. I have example screen shots of both scenarios, and both occur when the Zoom window is maximized or not.
I am using version 5.17.11 in my Firefox browser on a desktop. I also had this issue in the version previous to 5.17.11. I don't get an error messages about this, it is just how it is. I had no issues until about mid February 2024. I am a basic member so I cannot get personalized support. Please assist as this is making Zoom unusable. Thank you.