External webcam is lagging | Community
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C
Newcomer
cdavis
Newcomer
October 9, 2023
Question

External webcam is lagging

  • October 9, 2023
  • 2 replies
  • 1 view

I recently purchased an external webcam and have issues with the video lagging on Zoom only. I have no issues with my integrated webcam on my dell laptop and Zoom and have no issues with the webcam and other programs. My internet connection is great. I have been attempting to adjust settings on the webcam, my computer, and Zoom and have had no luck fixing the lag.

2 replies

E
Community Super Champion | Customer
ExpertswhoJohn
Community Super Champion | Customer
October 10, 2023

Hi @cdavis ,

 

Check that the webcam is directly connected to Zoom and not via another program, which could add a delay. 
Is there a webcam app, or Obs or other software in use?

J
Newcomer
jstark11407
Newcomer
February 9, 2024

I was having the same issue with my NexiGo external webcam. My laptop webcam worked fine. I fixed it though. Here's how. In the Zoom Video settings, I checked the "HD" box, and the lagging went away. 

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    February 16, 2024

    Hi @cdavis! @ExpertswhoJohn & @jstark11407 provided some helpful tips. Did these suggestions help? If so, please mark the reply as an accepted solution. 

     

    Thank you! 

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