Exceeded Limit Recordings Not Found | Community

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Question

Exceeded Limit Recordings Not Found

Forum|Forum|3 years ago
May 16, 2022
1 reply
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Apparently we have exceeded our cloud recording limit. So, the recording is not located among the recorded meetings and also the record of the meeting is not in the list of previous meetings. Is there a way to locate that recording or did it not ever get recorded?

Recordings

Community Super Champion | Customer

Hi, @here2there –

Please refer to this answer provided to a similar question yesterday:

https://community.zoom.com/t5/Meetings/Exceeded-your-cloud-recording-storage-recording-limit/m-p/48030/highlight/true#M24429

here2thereAuthor

Newcomer

I saw that post but I still don’t see whether it’s possible to recover a recording that isn’t listed on the recorded files list.

here2thereAuthor

Newcomer

Sorry about that, @here2there …

I’m assuming you’ve followed the normal process of checking Trash, as outlined in this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/216378863-Recover-a-Deleted-Cloud-Recording

Unfortunately if it’s not in either of those places, it’s no longer available.

I found this article that has some additional info:

https://support.zoom.us/hc/en-us/articles/4414397195277
… especially:

In the post you first linked to the response says that nothing will be deleted. Is that true or has our recording been deleted?