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Every time I log into zoom app on MacBook I'm prompted for the same update

bvon
Newcomer
Newcomer

Prompt says

 

"For better performance on your Mac with Apple Silicon Chip, please update Zoom to the version compatible with your device."

 

Or 

 

"Your app version needs to be 5.14.5 or higher to sign in...."

 

I click update. Then install.

 

It says, 

"Your client has been successfully updated."

 

It works fine until the next I launch zoom I have to go through the same steps. 

2 REPLIES 2

nathan7
Newcomer
Newcomer

same...for two years. Uninstalled, reinstalled, it always comes back. The only difference I experience is that clicking the Update button tells me "Unable to install updates" with error code 10002.

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Zoom error code 10002 support article:

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070039 

 

Regards

If my reply helped, don't forget to click the accept as solution button!