Error message: "Having trouble signing in with this email..."

Forum|Forum|3 months ago
October 14, 2025
5 replies
3 views

Hi there.

I am trying to login in to our business account using the regular email address that we always use for admin privileges. However, when I type in the email address and click 'NEXT', a message shows up in red letters saying, "Having trouble signing in with this email. Please sign in with a different account or create a free account."

I am using the account we have always used and nothing has changed on our end. And since I can't login with that email/account I can't access SUPPORT because free accounts (like the one I'm using right now to post this) doesn't allow me to contact support. WOW.

Here is a screenshot of what I'm seeing: VIEW IMAGE

Other

M

mfzxx

Newcomer

we are facing the same issue and the chat bot is of no help!!

H

hcs42

Newcomer

Same here! (With a free account)

H

hcs42

Newcomer

My sign-in problem was caused by an Amazon DynamoDB outage (which affected Zoom servers).

Afterwards the problem went away and I could log in.

L

Luvum

Newcomer

Same trouble, I write a letter to support via open mail access@zoom.us

MGSR

Community Manager

Hello @MrLovatt,

If you are having trouble signing in with your email, it may indicate that there is no account associated with that email address or that the email is spelled incorrectly. You can try the following steps:

1. Confirm that the email address is spelled correctly.
2. If you believe you have an account but cannot access it, try signing in using different methods such as Google, Apple, or Facebook.
3. If you do not have an existing account, you can create a free Zoom account.

If you are part of a business or educational account, consider signing in using Single Sign-On (SSO) at your organization's specific URL.

Please be aware that sharing a Zoom account is against our Terms of Service (TOS). You can look into our TOS here at https://zoom.us/terms under 'Use of services and your responsibilities.'