cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Error installing 5.14.5 on Sonoma 14.4.1 on Mac Studio

tencargarage
Newcomer
Newcomer

 

I cannot initiate a zoom session, I get a msg stating I need to upgrade to 5.14.5.

I am not able to install the zoom upgrade. It quits after not accepting my PW. I used this PW to upgrade my MBP with the same OS last week. I tried it now and it works on the MBP.  The PW is in the cloud w/Keychain and has not been changed. 

 

I do not see a support Board for this type of issue and any help would be appreciated

 

I am not sure how to work around this. 

 

Rich

1 REPLY 1

tencargarage
Newcomer
Newcomer

I tried to join zoom test site and was informed I need to upgrade the software to 5.14.5. When I tried to do that I got a message stating the installer encountered an error causing installation to fail and to  contact the software manufacturer for assistance.