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an123456789
Newcomer
an123456789
Newcomer
December 15, 2021
Question

Error code:-202

  • December 15, 2021
  • 5 replies
  • 9 views

 Guys, I have a problem 

I had error code:-202 the mail from zoom can you help me fix this

 

Untrusted Server Certificates
You attempted to access a server (xmpp012.zoom.us) with a
certificate that is not trusted. Trusting this certificate may reveal

your personal information to attackers.
Error code:-202
View Certificates

      5 replies

      W
      Newcomer
      wellaware
      Newcomer
      December 21, 2021

      I just had a client suffer the same issue. She's on a Mac and using Outlook for web. We were unable to sign in to the Zoom for Outlook Add-In. 

       

      Following.

        M
        Newcomer
        mwhaley
        Newcomer
        January 7, 2022

        I am having the same issue on my MacBook.

        D
        Newcomer
        dgaetke
        Newcomer
        July 19, 2022

        Any update on this? I am having the same issue. Outlook for Web on Safari browser on a Mac. Error 202. Unable to sign in to the Zoom add-in.

        S
        Newcomer
        sstmmeltdown
        Newcomer
        September 19, 2022

        Did you find any solution to this?

        D
        Newcomer
        dgaetke
        Newcomer
        October 3, 2022

        I have not.

        R
        Community Manager
        rn-zm
        Community Manager
        October 3, 2022

        Hey @dgaetke @an123456789 @sstmmeltdown @mwhaley @wellaware, hope you're all doing well! Could you all try the following to see if this resolves the error 202 you're receiving? 

         

        First, here is an example of the error that would be prompt:

         

        Secondly, while in Safari, go to Preferences:

         

        Third, you shouldn't have to do anything on this step. But to double-check, Click on the Website tab and within 'pop-up windows', outlook.office365.com should be on 'Block and Notify"

         

         

        Fourth, check the security tab to ensure the following is checked:

         

        Fifth, click on Privacy tab, and uncheck 'prevent cross-side tracking' if enabled.

         

        Sixth, click on website again, and back within pop-up  windows > outlook.office365.com and click the dropdown and Allow.        

         

        Seventh, Navigate back to Outlook and click on the Zoom add-on  > settings > and login via SSO and ensure you're not receiving the error. 

         

        Hope this helps! 

        D
        Newcomer
        dgaetke
        Newcomer
        October 3, 2022

        Hi! I followed your step by step instructions and it did not solve the error. Any other help would be greatly appreciated!

        T
        Newcomer
        Tommy-15
        Newcomer
        September 11, 2024

        Having the same issue on MacOS, but on Google Chrome.
        Any fix for other browsers?

        R
        Newcomer
        raccoon
        Newcomer
        December 17, 2024

        Just managed to fix this in Chrome. You're probably not allowing third-party cookies for outlook. Try adding an exception for Outlook so it can retrieve Zoom's cookie:

        1. Open Chrome.
        2. At the top right, select Three dots > More > Settings
        3. Select Privacy and security > Third-party cookies
        4. Under 'Sites allowed', to use third party cookies, select Add.
        5. Enter: [*.]outlook.office.com
        6. Select Add.

        Reference: https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DAndroid#zippy=%2Callow-third-party-cookies-for-a-specific-site

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