Error code 13215 | Community
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H
Newcomer
HL_DK
Newcomer
December 12, 2023
Question

Error code 13215

  • December 12, 2023
  • 2 replies
  • 11 views

I have Zoom Pro Plan. I invited meeting participants from around the world: Europe, US, Asia. But participants from Mainland China received error code 13215 and cannot attend the meeting. Even Hong Kong and Taiwan users can access. 

Did anyone reported this to Zoom support center? Is there any advice on how to solve this? Thanks!

2 replies

D
Newcomer
d_lozinskaya408
Newcomer
December 25, 2023

更加奇怪的是我11月充值的账号在中国可以使用，我12月充值的账号却无法使用

 

D
Newcomer
DLChen
Newcomer
December 27, 2023

If you receive notice that Zoom has taken adverse action against your account due to a violation of Zoom's Terms of Service or Acceptable Use Guidelines, you can submit an appeal request to the Zoom Trust and Safety team through the options listed below:

  • Click the link in your email notifying you that your account has been deactivated by Zoom
  • Request an appeal by submitting the web form available here
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