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Error code 13214

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KDREAM
Newcomer
Newcomer

‎2023-09-11 12:50 AM - last edited on ‎2023-09-12 07:35 AM by Moderator

Hi. Recently, I've been having a meeting with people living in China on a personal account, not a business account, but they said they can't get into Zoom. Error code 13214 is displayed. Does anyone know why?

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VA
Moderator
Moderator

‎2023-09-11 08:46 AM

Hi @KDREAM and welcome to the Zoom Community! For more information about this error and how to resolve, please see Chinese users unable to enter meetings 


Virginia (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

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VA
Moderator
Moderator

‎2023-09-11 08:46 AM

Hi @KDREAM and welcome to the Zoom Community! For more information about this error and how to resolve, please see Chinese users unable to enter meetings 


Virginia (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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