Error code 124

I am trying to access a recording of a zoom call... I've followed the directions to find the default download location on my computer but it is not there.  I can see it on my local recordings in Zoom, but it only gives me the options to "Open" or "Delete".  No option to convert the file or download.  When I select "Open" I'm given the error cord 124 that says I "must sign in with the same Zoom account on the web to open this link."  I am signed in under my only account profile and I am using the same computer.  

I only have the free version, so I have searched all the various help threads I could find, but apparently I cannot reach out to anyone at Zoom for assistance.

Can someone here please help?