Error code 103054 (app) and 103008 (browser) when trying to join a meeting on Mac and iPhone | Community
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T
Newcomer
tskager
Newcomer
June 28, 2023
Question

Error code 103054 (app) and 103008 (browser) when trying to join a meeting on Mac and iPhone

  • June 28, 2023
  • 4 replies
  • 0 views

I'm having a problem joining a meeting on my Mac. It keeps showing error code 103054 when I try to join on the installed app, and then when I click to be redirected to the browser instead it says "The server encountered an internal error and was unable to process your request". I installed the latest version just now (5.15.2 (19786)), have restarted my computer several times, as well as uninstalled and reinstalled the app; still the same error codes. What am I doing wrong?

    4 replies

    F
    Newcomer
    frededen
    Newcomer
    June 29, 2023

    I have exactly the same problem on windows 11. Cannot join scheduled meetings, it only works from iphone. It doesn't work from app nor web (Edge, firefox).

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    June 29, 2023

    Hello,

     I suggest you submit a ticket with Zoom support 

     

    https://support.zoom.us/hc/en-us/requests/new 
    Regards

    F
    Newcomer
    frededen
    Newcomer
    June 29, 2023

    It have start working for me again.

      N
      Newcomer
      nmadiiii
      Newcomer
      June 29, 2023

      Getting the same problem, and submitted a support ticket for it to be immediately closed. Guess I'm just missing my meetings...

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      July 14, 2023

      Hi everyone!

       

      Please follow the steps outlined in this new article for troubleshooting error 103054.

      Zoom error code 103054 

       

      I hope this helps!

      Carla,
      Zoom Community Team

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