Error: Unable to check for updates (when launching ZOOM app on new MacBook Air) | Community
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Newcomer
September 6, 2022
Question

Error: Unable to check for updates (when launching ZOOM app on new MacBook Air)

  • September 6, 2022
  • 5 replies
  • 0 views

Hi,

 

I recently purchased a new MacBook Air and have been having problems with launching ZOOM since.  I have no problem access meetings via my browser (although weirdly anytime I share my screen I get muted and can't unmute myself) but my main issue is when I try to launch the ZOOM app (which I have had no issues with before) I get a pop up box that says "Unable to check for updates.  Please check your internet connection and try again. (Install)).

 

My internet connection is fine.  When I click install nothing happens.

 

I have uninstalled and reinstalled the ZOOM app but the same thing happens.  I am not having issues with any of my other apps.  

 

Can anybody help please?

    5 replies

    Newcomer
    October 15, 2022

    I have the same exact problem with zoom and also with whatsapp

    Newcomer
    March 22, 2023

    I also have this problem, have you had any luck so far?

     

    Newcomer
    May 30, 2023

    I just had this problem too. I updated my computer's software and was able to install Rosetta and open zoom.

    Newcomer
    September 20, 2023

    This hasn't been solved yet? I'm still facing it, and it's 2023

     

    Newcomer
    November 29, 2023

    Same problem on my new Macbook Air.  Throwing it out here to see anyone had any update or can assist?