Error Code 69: Unable to join E2EE meeting | Community
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R
Newcomer
RyanSF415
Newcomer
April 3, 2022
Question

Error Code 69: Unable to join E2EE meeting

  • April 3, 2022
  • 3 replies
  • 1 view

I am unable to join a meeting after many attempts and receive an error message with error code 69 telling me that I need to enable End to end encryption to join the meeting. (Attached) E2EE was already enabled on my advanced settings so I disabled it then re-enabled it which required a verification SMS sent to my phone number. This did not solve the problem. I am able to host meetings and join other meetings but not this one.  Please advise. 

Thanks 

      3 replies

      M
      Employee
      maxchu
      Employee
      May 16, 2022

      Hi Ryan, if the issue still persists, please open a support ticket. Thanks.

      B
      Newcomer
      Boernie
      Newcomer
      May 31, 2022

      same problem. Cannot open a zoom meeting. It breaks and writes "code 69"  or "0, 3 code 69"

      M
      Employee
      maxchu
      Employee
      May 31, 2022

      What version of the client are you having now? If it's not update to date, is it feasible for you to upgrade it to the latest version? 

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