Error Code 69: Unable to join E2EE meeting

[RyanSF415]

I am unable to join a meeting after many attempts and receive an error message with error code 69 telling me that I need to enable End to end encryption to join the meeting. (Attached) E2EE was already enabled on my advanced settings so I disabled it then re-enabled it which required a verification SMS sent to my phone number. This did not solve the problem. I am able to host meetings and join other meetings but not this one.  Please advise. 

Thanks 

[maxchu]

Hi Ryan, if the issue still persists, please open a support ticket. Thanks.

[Boernie]

same problem. Cannot open a zoom meeting. It breaks and writes "code 69"  or "0, 3 code 69"

[maxchu]

What version of the client are you having now? If it's not update to date, is it feasible for you to upgrade it to the latest version?