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Error Code 13215

yuanrena606
Newcomer
Newcomer

When joining a meeting, there is an error code 13215 displayed. We are not sure what the cause. Would you pls help me to solve the issue. (Zoom accout have been paid)

7 REPLIES 7

evanratt
Zoom Employee
Zoom Employee

If you experience Zoom error code 13215 when joining a Zoom meeting, you are unable to join meetings hosted by this user at this time.

Consider submitting a support ticket if you would like additional help!

Ken-Z
Explorer
Explorer

Does the error code come when people from China try to join the meeting?

Yes with paid Pro acct, 0-9 users

Ken-Z
Explorer
Explorer

It is a restriction specifically targeted at participants from China by ZOOM. They must upgrade to a paid subscription in order to join the meeting, while participants from other regions do not need to.

I was not able to connect with my student. I purchased Zoom.  I was then able to meet  when she went to her mom's work. Then the next time we met,  it gave this error code, a nd she was at her moms work again. 

LL-N
Newcomer
Newcomer

Having the same issue. Purchased 1-year subscription but users in China can't join meeting. Requesting a refund. 

So did I, just purchased 1 years subscription. Requesting a refund too.