Error Code 13215

[yuanrena606]

When joining a meeting, there is an error code 13215 displayed. We are not sure what the cause. Would you pls help me to solve the issue. (Zoom accout have been paid)

[evanratt]

If you experience Zoom error code 13215 when joining a Zoom meeting, you are unable to join meetings hosted by this user at this time.

Consider submitting a support ticket if you would like additional help!

[Ken-Z]

Does the error code come when people from China try to join the meeting?

[Muck]

Yes with paid Pro acct, 0-9 users

[Ken-Z]

It is a restriction specifically targeted at participants from China by ZOOM. They must upgrade to a paid subscription in order to join the meeting, while participants from other regions do not need to.

[cnmurban5]

I was not able to connect with my student. I purchased Zoom.  I was then able to meet  when she went to her mom's work. Then the next time we met,  it gave this error code, a nd she was at her moms work again. 

[LL-N]

Having the same issue. Purchased 1-year subscription but users in China can't join meeting. Requesting a refund. 

[Mark171]

So did I, just purchased 1 years subscription. Requesting a refund too.