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Error Code: 1005

rahim
Newcomer
Newcomer

‎2022-02-04 08:24 AM

I have not been able to log into a Zoom meeting on my MacBook and iPad. This is what I get after there is no connection.

"The server encountered an internal error and was unable to process your request. Error Code: 1005"

 

Can someone help me?

 

Rahim

 

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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-23 11:24 AM - edited ‎2022-05-23 11:24 AM

Hi @rahim Error 1005 indicates Zoom is not able to connect to your network environment.

 

Here are some suggestions to troubleshoot:
- If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
- Antivirus software like McAfee Web Protection or AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
- Check with your Internet Service Provider to check that you can connect to the Zoom service.

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