Endless video freezing, loss of audio, on a Chromebook | Community
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BrianArrigo
Newcomer
January 16, 2022
Question

Endless video freezing, loss of audio, on a Chromebook

  • January 16, 2022
  • 5 replies
  • 1 view

It seems nearly impossible for me to get a smooth meeting experience while use a Chromebook. Intermittent video freezing, loss of audio ... this is happening frequently enough that participation in the meeting is impossible while using a Chromebook. I'm using either the PWA or the browser. Happens in both cases. How do I fix this? 

 

I've closed/disabled all browser extensions. Closed all browser tabs. Closed all other apps. The ONLY thing I'm running is the Zoom PWA, or the Zoom meeting in a browser tab, with nothing else open.

 

I have very fast internet speeds, and plenty of system resources available to run the meeting (see below).

 

System: 

Google Pixelbook Go (atlas, version 97.14324.0)

Intel(R) Core(TM) m3-8100Y CPU

8 GB RAM

 

I ran the diagnostics below while on a Zoom call in which I could not maintain a smooth connection. The call was frozen or lacked audio for (I'd estimate) 30-40% of a one hour video call.

 

 

 

 

    5 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    March 8, 2022

    Hi @BrianArrigo , thank you for your contribution! I am sorry that you have not yet received a reply from the community. Happy to hear that you use Chrome PWA as our engineers encourage Using Zoom for Chrome PWA. In this case, please try uninstalling and reinstalling the application to the latest version and see if the issue persists. Also, kindly send us screenshots of any error messages or confusions encountered here. 

     

    Thank you, and keep me updated! 

    Moderator

    Zoom Community Team

    L
    Newcomer
    Laura53
    Newcomer
    May 14, 2022

    I have tried uninstalling and reinstalling the PWA for Cb, and still frequent intermittent freezing and audio interruptions.   By necessity we have install the PWA,  so can the-powers -that-be in the Zoom/Chromebook tech sphere please improve their product.  Zoom is a must for many of us,  and we don't want to buy another device and ditch our Cbs.   Any other suggestions??  Thanks.

    N
    Newcomer
    NateHauk
    Newcomer
    May 26, 2022

    I am having the same issue on my partner's brand new high end Chromebook with i5 processor.  Download speeds exceed 250MBPs.  This needs to be resolved ASAP. 

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    May 27, 2022

    Hi @NateHauk and @Laura53 , I would encourage you to open a support ticket with our tech team to see if there is anything I'm missing. You can do so at this link: https://support.zoom.us/hc/en-us/requests/new

    P
    Newcomer
    pcparker133
    Newcomer
    May 22, 2023

    Zoom Moderator, what was the response to the issue reported about "It seems nearly impossible for me to get a smooth meeting experience while use a Chromebook. Intermittent video freezing, loss of audio ... this is happening frequently enough that participation in the meeting is impossible while using a Chromebook. I'm using either the PWA or the browser. Happens in both cases. How do I fix this? "    We have this same issue. 

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