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C
Newcomer
CDICjn
Newcomer
November 18, 2021
Question

Enabling Audio Transcripts

  • November 18, 2021
  • 3 replies
  • 19 views

Hello, 

 

The directions in the Zoom Help article to enable audio transcripts do not match the available selection boxes on my screen. 

 

I attached a screenshot of the directions from https://support.zoom.us/hc/en-us/articles/4409311220621.  Specifically Step 4 " Audio transcript check box to enable it".   As you can see in the other attached screenshot, there is no " Audio transcript check box" under "Advanced cloud recording settings".  

 

Thanks in advance for whomever can tell me how to find the Audio Transcript check box. Or how to enable audio transcription at the account level.  I tried calling Zoom but the recording told me I'm not allowed to talk to anyone and this question is too complicated for automated bot replies. 

    3 replies

    Bort
    Employee
    Bort
    Employee
    November 18, 2021

    As stated in the Prerequisites for that feature, your account must be a Business account or higher. If your account is not at that level, that would explain why you are not seeing that option. 

      C
      Newcomer
      CDICjnAuthor
      Newcomer
      November 18, 2021

      Thank you, my account IS a business account, that's one of the reasons I'm asking for help. 

        Bort
        Employee
        Bort
        Employee
        November 18, 2021

        Hi @CDICjn 

         

        I'll reach out to you to get more information about your account. 

        K
        Newcomer
        KKECGC
        Newcomer
        July 11, 2022

        I am also having that problem.  Mine is also a paid business account.  Did you find an answer to this?

        Bort
        Employee
        Bort
        Employee
        July 11, 2022

        Hi @KKECGC 

        Can you go to the Account Profile page (direct link here: zoom.us/account) and tell me what is listed in the Account type section? 

          K
          Newcomer
          KKECGC
          Newcomer
          July 11, 2022

          Pro (Named Host)

           

          N
          Newcomer
          Navvy
          Newcomer
          October 18, 2023

          I have a Pro account, and I've just received this reply to my support ticket.  It seems to solve the problem.

           

          Thank you for contacting Zoom Support, my name is Rodel. 
           
          I understand that you want to know how to enable audio transcription on your Zoom account. I'll be glad to assist you with this.
           
          Kindly be advised that you can just follow these steps below:
           
          1. Login your account through Web Portal https://us02web.zoom.us
          2. Navigate menu, Settings
          3. Go to Recording tab then search Advanced cloud recording settings
          4.  Tick this option "Create audio transcript"
           
          You can refer on this article for more information: https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings
           

          (Note that there is a vital link in this article that currently doesn't work.)

           

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