Enable video

[RebeccaBB]

Hello

I have a Lenovo computer with Windows 11.  I have used Zoom on my computer before with no issues. Today I had to download it again for some reason. I was invited by a host to join a meeting. My video wouldn't turn on. If I clicked on the video camera to show a red line through it, on her end it would only show her my name. If i clicked the video camera again the red line disappeared but it would show that it was locked on both of our ends. 

I signed into the zoom web portal. Clicked on settings in the navigation menu. Clicked the meeting tab.  Under meeting (advanced) I looked for the meeting HD video quality toggle to enable. That toggle was not an option.

[ExpertswhoJohn]

Hi @RebeccaBB ,

From the settings menu, you can click on the video to check whether your camera is working. You don't need to be in a meeting to do this.

You can also see if you have a selection of cameras.

You may not be able to use HD video because of the account you have or if your admin has disabled it. This will not stop your camera from working.
All the best

John