Empty Folder Saves to Mac after Zoom Call

Forum|Forum|3 years ago
May 18, 2022
2 replies
4 views

After a zoom call, an empty time-stamped folder saves to my MacBook. Wondering how to stop this?

Thanks

crchan123

Employee

Hi @tashad2002! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

tashad2002Author

Newcomer

Hi there, I did not receive a solution yet.

CarlaA

Community Manager

Hi @tashad2002 , thank you for your patience! I noticed your thread and wanted to come back to it. It seems that you reached out to our support team and they were able to assist you with this issue. Did uninstalling/reinstalling the client work out for you? If you have a chance, let me know 🙂

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

K

km58

Newcomer

To all who've posted - I had the same problem, here's what tech support advised:

Upon further investigation the cause of this was the Meeting chat - Auto-save feature was enabled. Can you please try to disable the Meeting chat - Auto-save feature? Kindly click the link: https://us06web.zoom.us/profile/setting, under meeting basic. You can refer to the attached screenshot for reference.
For more information, kindly click the link: Enabling meeting and webinar auto-saving chats

L

luminaras

Newcomer

Thanks for this. I can disable that feature, but then when I really want to save a chat, have to remember to save it. Kind of a pain in the butt, as my zoom didn't do this before. I will try it, though. If it doesn't work, I'll post back here.