Empty Folder Saves to Mac after Zoom Call

Forum|Forum|3 years ago
May 18, 2022
2 replies
11 views

After a zoom call, an empty time-stamped folder saves to my MacBook. Wondering how to stop this?

Thanks

crchan123

Employee

Hi @tashad2002! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

tashad2002Author

Newcomer

Hi there, I did not receive a solution yet.

E

EmilyB

Newcomer

@CarlaAI am having this same problem as Emily, and only started happening recently, maybe with latest zoom update? I have version 5.12.2 on mac Monteray with M1 chip.

You say to uninstall, then reinstall. When I look up how to do this, I do not find the 'uninstall' words/direction on my mac menu. I've already spent at least 15 min that I don't have trying to find a solution and am lost on it. Please provide exact detailed instructions on how to uninstall and reinstall or any other solution to stop zoom from saving every meeting I have in an empty folder! I have several meetings each day and this is cumbersome. Thank you!

FYI - uninstalling and reinstalling didn't work for me. I continue to have empty folders created which I am periodically deleting. No one from Zoom has followed up on my query either.

K

km58

Newcomer

To all who've posted - I had the same problem, here's what tech support advised:

Upon further investigation the cause of this was the Meeting chat - Auto-save feature was enabled. Can you please try to disable the Meeting chat - Auto-save feature? Kindly click the link: https://us06web.zoom.us/profile/setting, under meeting basic. You can refer to the attached screenshot for reference.
For more information, kindly click the link: Enabling meeting and webinar auto-saving chats

L

luminaras

Newcomer

Thanks for this. I can disable that feature, but then when I really want to save a chat, have to remember to save it. Kind of a pain in the butt, as my zoom didn't do this before. I will try it, though. If it doesn't work, I'll post back here.