cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Emailing a recorded session

Launch
Newcomer
Newcomer

Since the latest update, a couple of weeks ago, when I send the recorded session to the client the sound from both parties is transferred but the video that they receive is of them. I want them to receive a video of my lesson, delivered by me. Until the update that is what happened . I have removed and then reinstalled Zoom  but the fault is still there. I am working on a 2 year old iMac.

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @Launch it's been some time since you've posted this discussion! Have you looked into KBs on Sharing your Recordings?

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!