Download a recorded session

[JRPortoraro]

Good day. I need to download a recorded session stored at ZOOM

I get this message: INVALID LINK. YOU MUST SIGN IN WITH THE SAME ZOOM ACCOUNT ON THE WEB TO OPEN THIS LINK (ERROR CODE 124).

I used my ZOOM account to get to the stored files section.

What do I do?

[Ohkawa]

Hi, @JRPortoraro 

Zoom's cloud recording files can be configured for access permissions.
The file you are trying to open is probably restricted to members within your organization account.

If you have download permissions, you will see a menu for downloads in the upper right corner of your browser.

See the following articles on cloud recording.

Managing and sharing cloud recordings – Zoom Support