cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Download a recorded session

JRPortoraro
Newcomer
Newcomer

‎2023-03-06 05:17 PM

Good day. I need to download a recorded session stored at ZOOM

 

I get this message: INVALID LINK. YOU MUST SIGN IN WITH THE SAME ZOOM ACCOUNT ON THE WEB TO OPEN THIS LINK (ERROR CODE 124).

I used my ZOOM account to get to the stored files section.

What do I do?

0 Likes
1 REPLY 1

Ohkawa
Community Champion | Customer
Community Champion | Customer

‎2023-03-07 12:16 AM

Hi, @JRPortoraro 

 

Zoom's cloud recording files can be configured for access permissions.
The file you are trying to open is probably restricted to members within your organization account.

If you have download permissions, you will see a menu for downloads in the upper right corner of your browser.

See the following articles on cloud recording.

Managing and sharing cloud recordings – Zoom Support

0 Likes