cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Downgrade from Pro to Basic Plan

seawolf9844
Newcomer
Newcomer

‎2023-02-06 08:56 AM

I have a Pro account and am wanting to downgrade my account from Pro to Basic.

I initially set up my Zoom account for my non-profit Heartland Renewable Energy Society (HRES).  The HRES board has determined to create a Zoom Account directly rather than use my account, and has now done so.  I needed to wait until our board meeting on February 3 for a final Zoom account strategy. This was after my annual billing date for my personal Zoom account of 1/23/2022. 

So, I need to downgrade my personal account from Pro to Basic.  I would like to pay the monthly Pro fee for one month and then go to a Basic plan following that.  However, I am locked out of making any changes to my personal account while an accounts payable balance exists.  Please let me know how to proceed.

2 REPLIES 2

coachjanhart
Newcomer
Newcomer

‎2023-05-04 08:28 AM

How do I change my account from PRO to BASIC

 

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-05-04 08:56 AM

Hello,

Although this community forum is a useful resource it is not an official method to resolve billing issues.

Submit a request to Zoom Billing for assistance.

https://support.zoom.us/hc/en-us/requests/new

Regards