Don't have access to email linked to account

Forum|Forum|3 years ago
March 4, 2022
3 replies
0 views

I established my zoom account to use for my work, changed jobs, and did not remember to change the email associated with the account. When I try to log in, I am being asked to verify the same computer I have always used, but do not have access to the email the verification would be sent to. I need to find a way to access the account, but can't log in and can't get any information or access to a live person without data I can only access by logging in.

I'm hoping to be set up as a support ticket as I saw for someone in a similar situation in this forum. If anyone has hints or tips for me I would appreciate your help!

J

J-Zoom-ATL

Employee

@SaraKezia Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I have assisted in converting your inquiry into a support ticket (Ticket #13698703). Please watch out for a follow up email with information on your case.

B

BlandyBecker1

Newcomer

Zake, I have the same issues. My old email was ***********. I paid for my business account through this email and no longer have access to it.

K

KM22

Newcomer

Similar issue-- my personal zoom says linked to work email yet the old job (I can still access that email for a few weeks) has cancelled my zoom account. How do I get my personal one "unlinked" from the professional one that is now defunct?

K

Kickymich

Newcomer

I am having the same issue. The code is going to a former employee, and I can't get into her email account to retrieve it. It's 2023. I hope this triggers a review of our problem.

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