Does the host need to have the video active to get an HD recording on the cloud?

[burntjf]

Hi, I've been getting a measly 640p video for each recording and I think I've tried everything this forum has to offer. And my recordings are still 640p. I'm the host and I record meetings/interviews, but I'm not part of the conversation itself. So, I log on, make sure it starts recording and turn off mic and video.

Is this the reason why I'm not getting recordings with a higher quality? This page says video should be on but does that mean for every participant or, more specifically, for the host?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421

Thanks for any help in advance.

[MGSR · Accepted solution]

Hello @burntjf!

Welcome to the Zoom Community! We're happy to see you here!
You may check @bstrelko's answer in this post regarding your concern.

Have a great day!

[MGSR]

Hi @burntjf!

Did you see the response my previous response?
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!@

[burntjf]

I'll accept it though I haven't been able to get the quality I want.

[DrTod]

I have the same issue. I follow all the solutions and it still records in low-resolution.

When I first set up my account, I did get HD quality video recordings. Then, suddenly, the video quality is lousy.

[MGSR]

Hello @DrTod! I'm sorry for the inconvenience you experienced. Kindly submit a ticket to our technical support team for further troubleshooting assistance.