Does intel core ultra 7 165U support Zoom virtual background?

[UC_at_LPCH]

I have desktop Windows with intel core ultra 7 165U and Windows 11 Pro. I got "Your device does not support Virtual Backgrounds" error when I try to select a virtual background. Looks intel core ultra 7 165U is not on Zoom Virtual Background system requirements list, but it is more powerful and newer. Does anyone know why it does not support virtual background?

Thanks a lot!

[VirgilZoom]

I'm also having that same "Your device does not support Virtual Backgrounds" on my new laptop with a Intel Core Ultra 7 155U processor. 

[CliffCorcoran]

I also can not use virtual backgrounds. I have the

Intel Core Ultra 7 155H

From the specs, a very capable, multi core processor.  Perhaps as it is a new naming scheme, ZOOM doesn't see it as a high end processor?

[Russell999 · Accepted solution]

@UC_at_LPCH @CliffCorcoran @VirgilZoom Can you upgrade to the latest version and retry? Ultra processors support virtual background with the latest Zoom client.

[CliffCorcoran]

The newest version seems to have resolved the issue. Thank you!

[michellestubs03]

Great news! Looks like the latest Zoom update fixed the virtual background issue for Intel Core Ultra processors. I just updated and it's working for me now. 😃