Do I lose my recordings when I stop paying for my suscription? | Community
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Newcomer
April 6, 2023
Question

Do I lose my recordings when I stop paying for my suscription?

  • April 6, 2023
  • 3 replies
  • 0 views

Hello, I return back to my ZUMBA LIVE classes and I cancel my subscription.  Do I lose my recordings?  Can I retrieve them in any way?

 

Thank you very much!

 

Gaby

    3 replies

    ZoomTestKitchen
    Specialist
    Specialist
    April 12, 2023

    As I understand it, when you cancel your subscription you lose access to your recordings. Free accounts don't provide cloud recordings. I believe they stay in the cloud for 30-days, so if you subscribed again within that amount of time, you should be able to retrieve them.


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    Newcomer
    April 12, 2023

     Unfortunately not. With the free Zoom plan, you can only store recordings locally (on your computer or hard drive

    Newcomer
    June 5, 2023

    If i resubscribe to zoom pro after 30 days, will i be able to access my cloud recordings?Any chance I can retrieve them?