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jaydrayer
Newcomer
February 28, 2023
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Do 40 minute limits apply to Pro accounts

  • February 28, 2023
  • 1 reply
  • 0 views

I'm a Pro member.  When logged into Zoom, I can see that my account is noted to be "licensed".  When rescheduling a 60 minute Zoom session in Outlook, Zoom presents me a warning message letting me know the meeting will be limited to 40 minutes.  As I understand Zoom's policy, I'm thinking there should be no 40 minute limitation on Pro customers sessions.  Any advice?

 

      Best answer by CarlaA

      Hi @jaydrayer , thank you for joining the Zoom Community!

       

      The latest Zoom release on February 27, 2023, resolved an issue where licensed users received a 40-minute time limit on meetings with Zoom Outlook plugin. Please update Zoom to the latest version to resolve the issue. Thank you!

       

      Carla,
      Zoom Community Team

      1 reply

      CarlaA
      Community Manager
      CarlaAAnswer
      Community Manager
      March 2, 2023

      Hi @jaydrayer , thank you for joining the Zoom Community!

       

      The latest Zoom release on February 27, 2023, resolved an issue where licensed users received a 40-minute time limit on meetings with Zoom Outlook plugin. Please update Zoom to the latest version to resolve the issue. Thank you!

       

      Carla,
      Zoom Community Team

        C
        Newcomer
        camino
        Newcomer
        September 2, 2023

        i have same problem. Paying 37 euros /month limited at 40 minutes. No assistance available!!!!!

         

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