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N
Newcomer
NYN
Newcomer
January 30, 2023
Question

Dispute Charge on Overage Recordings

  • January 30, 2023
  • 7 replies
  • 0 views

I received emails and was asked by Zoom to delete my recordings and upgrade the storage. I followed the instructions. 

 

AFTER i deleted almost all the recordings, (26 GB remained in the storage),  I upgraded my storage on 24 Jan 2023 to 30GB.

 

The overage charge in my invoice is charged for 24 - 26 Jan which is AFTER i deleted and upgraded my storage. 

 

The overage amount is 334.45 USD ( for 3 days 24-26 Jan) in my invoice. I wonder why I was penalized by following Zoom instructions. That's unfair and unreasonable.

      7 replies

      P
      Newcomer
      PAE
      Newcomer
      February 8, 2023

      Exactly the same here. I deleted all my recordings and payed for 30 MG of extra storage, but I'm being charged for around $300 USD. The usage chart says that I used around 10 MG those days.

        C
        Newcomer
        cstanton2023
        Newcomer
        February 15, 2023

        Just happened to me too. I'm on the phone and they won't budge. 

          H
          Newcomer
          hydrofire487
          Newcomer
          February 8, 2023

          Same thing happened to me. I’m thinking maybe we should all come together and get an attorney. They aren’t giving any refunds out.

            C
            Newcomer
            cstanton2023
            Newcomer
            March 25, 2023

            I wonder if we can make a formal complaint to headquarters. Everything is so automated though.  A person may not even get it!

              M
              Newcomer
              MOREREVIVAL
              Newcomer
              April 10, 2023

               

              They hide a little detail when we purchase the cloud recording storage. They hide it in a little "i" symbol. If you go over the "i" symbol, it states that if somebody purchase the cloud recording storage, they will be able to record more than the storage, but there is overage fee. 

               

              Basically low and filthy trick. Customer service is slow to respond and at the end, won't respond at all. 

              ZOOM just lost a loyal customer for this filthy trick. 

              Just look for another app guys, don't fall for this cash grab

              C
              Newcomer
              CB-Elegance
              Newcomer
              April 11, 2023

              I have deleted all my recordings and it says I am still over my storage!!!  How is this possible when I don't have any recordings

              A
              Newcomer
              Arch_Ana
              Newcomer
              April 17, 2023

              I just got charged $686 in charges for overage fee without warning. What's the solution to this? I'm horrified. 

              H
              Newcomer
              hydrofire487
              Newcomer
              April 17, 2023

              After constantly calling, emailing, disputing, screenshots, they did absolutely nothing! I would go straight to your bank instead and dispute it. Wells Fargo gave me my money back especially after I told them how hard I tried. Once Wells Fargo said they would give me a refund then zoom tried to offer me half a refund but pretended they didn’t know about the bank reimbursing me. I didn’t even respond and took the money back from my bank. I had to keep zoom for work but I was paranoid of this happening again and you can’t remove your debit card so I got a dummy card at privacy.com and set the max at $15 per month so zoom will declined if they try it again.

              I
              Newcomer
              isiDave
              Newcomer
              July 24, 2023

              I had the same issue and contacted Zoom to ask for a reconsideration but they will not - even as a courtesy. This is new for Zoom. They used to be the best, most usable system with a heavy leaning toward the customer. Not any more.  Pay attention to the changes in services because this new overage thing is not fair at all.

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