Disable two factor authentication

I am having the same problem.  2FA is disabled for the entire account and on individual accounts.  We are trying to set up shared accounts for our teachers to use.  Even with all 2FA options disabled, the teachers are still prompted for an authentication code.

I contacted Zoom support, and they will remove the OTP from your account.  They send you an email to which you must reply with the reason you want the security measure removed from your account, and you have to paste in a statement from their email which states that you understand the risk.

Good morning

So I have a big concern that many other non-profits have.  I understand that Zoom is trying to curb the use of Shared Zoom accounts; however, for non-profits, especially churches, this is commonplace.  Here is the scenario.  Our primary account is owned and managed by our Office Administrator.  Ministries within our parish will desire to conduct a zoom call on a frequent basis, but do not need their own account because it is financially infeasible.  Thus, we setup one account to be used by multiple ministries.  With the addition of the TFA for Admins to authenticate their devices, the email goes to the Office Administrator.  This person is unavailable after 3pm so the authentication code email goes unread, thereby preventing a ministry from using this valuable feature.

Without this requirement our ministries are able to conduct their programs, gain traction within our parish and continue to feed our parishioners with valuable content.  With this requirement, the whole concept of feeding the parish is lost.

I URGE Zoom Executive Management to review this ridiculous requirement and remove it.

Was it so difficult for developers to imagine there might be users who need to device hop a lot or that they have faith in their devices password or that their Zoom is not super confidential?

In addition to 2FA you need to also turn off One-Time Passcode Authentication or at least that's what I had to do. Both are found in the Security section, and now I can log-on again without needing another device or email code to log-in.

I finally figured out a work-around. Log in using two-factor authentication. Under advanced settings, turn "Sign in with Two-Factor Authentication" ON. Then, click on the "Reset two-factor authentication for select users in your account." Enter the email and password you used to log in to Zoom and click on "Reset for 1 User(s)".  Follow the instructions. Then turn off two-factor authentication. After that, When you log in, you'll be asked to set up two factor authentication, but given the option to skip it. If you do that, you'll be able to log in. No guarantee, but it worked for me!

Contacted support on this today and they responded fairly quickly. Turns out that the off button for 2FA is not under security but in personal settings. I found it, turned it off, and it seems to have worked.