Disable Password Requirement? | Community
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D
Newcomer
datadietz
Newcomer
February 21, 2023
Question

Disable Password Requirement?

  • February 21, 2023
  • 1 reply
  • 44 views

I am a single user account and the owner of that account.

 

I have waiting rooms enabled.

 

But for some reason the password requirement is still checked "YES" and there is an unclickable locked icon next to that toggle.

 

I do not want a password requirement, please stop forcing me to have one.

 

    1 reply

    K
    Newcomer
    KAC
    Newcomer
    February 23, 2023

    Wondering if this is a new requirement as I'm having the same issue. I just had to switch my old Pro account to a new Pro account due to some fraud. My old Pro account allowed me to use just my personal meeting id if I had waiting room enabled. I wonder if the rules changed with new accounts because now I have the same problem as you.

     

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    February 23, 2023

    @datadietz and @KAC,

     

    Your "new account" might have the Passcode Requirement enabled at the Account level.  Look in this menu... Admin -> Account Management -> Account Settings, look for Meeting Passcode and PMI Passcode fields:

    It's actually OK if these are enabled (blue switch with white dot to the right), but if it's LOCKED ON, then users can't change the setting.  UNlock the settings, and go back to your user account and you should be able to turn off that requirement.

     

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      January 31, 2024

      Hi, I have this issue, and I'm the owner role, but the locked icons are grayed out as well. So even though I have the waiting room enabled, I can't disable the password.

      I didn't use to need a password, and something changed (by zoom) about 2 weeks ago and it is causing issues with previously scheduled meetings.  (Also, for my use cases I prefer no password and instead to use the waiting room to admit participants)

      Any help greatly appreciated!!


      Hey, @oldtimehacker.  The "locked icons" are likely on your Settings here:

      https://zoom.us/profile/setting

      This is the settings page for you as an individual user.

       

      Please also look at the settings page for your Account.  If you're like a lot of folks, there's probably only you on the account, but just in case there are other people ever, the Account Settings page affects your user settings.  See Account Settings here:

      https://zoom.us/account/setting

      For the Meeting Passcode and PMI Passcode items (and optionally the others, which likely won't apply for you), make sure the LOCK icon is Unlocked.  With that done, you can change the DEFAULT setting with the switch.  Sounds to me like you want it turned off.

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