cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Difficulty obtaining support on Pro Plan

PETERS1
Newcomer
Newcomer

‎2023-07-18 08:35 PM

I have lodged a support ticket and on the Pro Plan - no acknowledgement of when the ticket may be actioned or responded to.  Attempted the Chatbot that advises it does not support my account and attempted to speak to telephone support that also advised it does not support my Pro account.  What happens when urgent support/advice is required  when you are on a Pro Account re response time?  I completed an important meeting recorded and recording converted only to find that it did not save as normally does to my local folder and cannot find a trace of the recording on the portal for cloud.   What are the options?

0 Likes
0 REPLIES 0