Dial in not accepting the meeting ID | Community
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A
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a_ndrew
Newcomer
October 10, 2022
Question

Dial in not accepting the meeting ID

  • October 10, 2022
  • 3 replies
  • 0 views

Has anyone else (maybe in the UK) had issues with dial in users not getting connected? 

We have had more than one user getting an invalid meeting ID message. When I tested it myself the system seems to not accept all the entered digits and therefore producing an incorrect meeting ID. If the user does get passed the meeting ID entry they fail on the passcode with the same issue.

    3 replies

    J
    Newcomer
    Jameswalter
    Newcomer
    October 11, 2022

    If you are seeing an invalid meeting ID message when trying to start your meeting, it is likely that the meeting ID has expired or was deleted. As the host of the meeting, check if the meeting ID appears on the meetings page in the Zoom web portal.

    A
    Newcomer
    a_ndrewAuthor
    Newcomer
    October 11, 2022

    No, 30 other devices can connect to the meeting. Its only the phone dial in participants that cannot, and sometimes they do get through. Seems to be an issue with the zoom phone in system.

      M
      Newcomer
      MARK13
      Newcomer
      November 11, 2022

      I get the same yesterday and today and the ID and password is ok for web users but not on landlines or mobiles. The users have to enter # twice then the password and then it allows them in for some reason?

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