Desktop sharing quality

[bharad]

Hi, 

I have noticed in the Zoom API that it reports the screen sharing quality as poor for a few calls where there was screen sharing involved. Curious to know what is the logic used to determine the quality as poor or good?

[jrmagno]

How Zoom Determines Quality (Poor, Fair, Good)

• Good: Minimal packet loss, low latency, stable jitter, and sufficient bandwidth, resulting in smooth and clear screen sharing.
• Fair: Moderate packet loss, slightly higher latency, minor jitter, and potentially lower bandwidth than optimal, leading to occasional minor disruptions.
• Poor: High packet loss, high latency, unstable jitter, insufficient bandwidth, or any combination of these factors, resulting in a choppy, delayed, or pixelated screen-sharing experience.

Improving Screen Sharing Quality

If you're noticing poor screen-sharing quality in your calls, consider the following steps:

1. Optimize Network Performance: Ensure a stable and high-speed internet connection for both hosts and participants.
2. Reduce Network Load: Close unnecessary applications or devices that might be consuming bandwidth.
3. Update Zoom Client: Ensure everyone is using the latest version of the Zoom client, which might contain optimizations and improvements.
4. Check Zoom Settings: Adjust screen-sharing settings to balance quality and bandwidth usage.

cheers