Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2022-04-02 09:41 AM
I joined a Zoom meeting using my cell phone and dialing a number from the Global Dial-In Numbers list.
Once inside the meeting, DTMF commands like *6 to open and close the sound and others functions, work normally.
After that, I add a number to my cell phone call (so I pay the call costs). After merging the call, we can normally hear what is said in the meeting. But DTMF commands no longer work, even if I disconnect the other number from this personal conference. The DTMF features only work again if I end the call with the zoom and call the meeting again (Global Dial-In Numbers).
I would like to know how to make the dtmf commands keep working even if I add a person to my personal call.
2023-05-04 11:51 AM
Did you ever figure out how to get DTMF commands to work after a merge call?
I have a user that needs to do a conference call with a client, and they need to merge a call so they can go thru a menu system together when they call the third party and are met with a menu system. The problem is the numbers pressed on the keypad no longer work after a merged/conference call.