Good morning
On October 6, 2024, we held an autism conference. I activated the record button. When I check my email I do not have access to the video. Could you please help me recover the recording?
Thank you
Carlos Villalobos
President
Hello @489602
There could be a few reasons why the cloud recording is not available. Please see the following articles which could address your concern:
If the above does not assist, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us.
I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.
Thank you,
Jake
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