Could you please help me recover the recording

[489602]

Good morning
On October 6, 2024, we held an autism conference. I activated the record button. When I check my email I do not have access to the video. Could you please help me recover the recording?
Thank you

Carlos Villalobos
President

[jdott16]

Hello   @489602

There could be a few reasons why the cloud recording is not available. Please see the following articles which could address your concern:

• Troubleshooting missing cloud recordings
• Recovering a deleted local or cloud recording 
• Troubleshooting issues with cloud recordings still processing 

If the above does not assist, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us. 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake