Could you please help me recover the recording

[489602]

Good morning
On October 6, 2024, we held an autism conference. I activated the record button. When I check my email I do not have access to the video. Could you please help me recover the recording?
Thank you

Carlos Villalobos
President

[jdott16 · Accepted solution]

Hello   @489602

There could be a few reasons why the cloud recording is not available. Please see the following articles which could address your concern:

• Troubleshooting missing cloud recordings
• Recovering a deleted local or cloud recording 
• Troubleshooting issues with cloud recordings still processing 

If the above does not assist, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us. 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[MGSR]

Hi @489602!

Did you see the previous response from @jdott16?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @489602!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!