cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Could recording

MelanieYu
Newcomer
Newcomer

‎2023-08-08 06:46 AM

Hello,

 

I previously subscribed to a Pro plan, and I canceled the subscription this month. My account has now reverted to a basic account. However, I noticed that all the Cloud recordings I had previously are gone. Is there any way to recover these files?

 

Thank you.

Topics:
1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-08-09 04:10 AM - edited ‎2023-08-09 04:13 AM

Hello,

 

Once you stopped your Pro account subscription you lost your right to cloud hosting on Zoom.

I believe if you pay again you can access your cloud hosting again and download your Cloud hosted recordings.  You can then safely cancel your pro account. 


“By canceling your paid subscription, you will lose access to your cloud recordings. These cloud recordings will be permanently deleted 30 days after cancellation. To access them, you must subscribe to a plan with clouding recordings within the 30-day time period.”

 

Source: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription 

 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

0 Likes