Could not unmute phone callers

[DrAlfreda]

Hi. We had a meeting with 40 people. 20 signed in on video and 20 used the call in number.

There was no problem with those who signed in with video, but The system did not allow us to unmute the ones who called in using the telephone number, and they did not know how to unmute themselves either?

Can anyone help?

[Rupert]

Hi @DrAlfreda 

Being able to un-mute anyone is reliant on them having agreed for the Host to have that ability.

On desktop clients, Zoom asks the Participant to grant the Host permission to un-mute them, when they first join a Meeting hosted by that Host. That permission sticks for all future meetings with that Host.

Your Participant would have either given their permission for you to un-mute them either at the start of the Meeting, or from a previous meeting that you hosted with them.

I am not sure Dial-In phone users are asked to grant the Host that same permission. There may not be a process for that. They might have to use a Participant ID.

Dial-In phone Participants can mute/unmute themselves with *6. They are generally given this instruction when connected.

Rupert