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L
Newcomer
livydyh
Newcomer
August 16, 2021
Question

Correct passcode failed

  • August 16, 2021
  • 2 replies
  • 2 views

Hi guys, I have a problem. I've been using the same passcode to enter a meeting since 2 months ago, but now it fails. I put the same passcode and password as before, but it suddenly doesn't work anymore. Someone who I'm close to uses the exact same code as me to get in the meeting, but they can get in and I can't. I reinstalled Zoom but it still doesn't work. Any help would be appreciated. 

    2 replies

    Nafi
    Community Champion | Partner
    Nafi
    Community Champion | Partner
    August 16, 2021

    Hi, 

    Its really weird, are u sure its correct? Can you join other meeting id? 

     

     

    L
    Newcomer
    livydyhAuthor
    Newcomer
    August 17, 2021

    Yes, I'm sure its correct and I am able to join other meetings. Thank you for responding. Any idea how to resolve this?

    L
    Newcomer
    lbrinkley
    Newcomer
    August 18, 2021

    I have this same issue all the time. We have many users join our calls and it never fails that at least one has the "password not valid" error. It sometimes takes them 5-7 times of trying to get into the meeting. We clear cache, uninstall/reinstall, and restart computers, and eventually it will work. Any ideas on how to easily fix this?

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