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Connect to meeting but functions limited

gratyrork
Newcomer
Newcomer

‎2022-02-17 05:19 PM

I connect to a meeting and see the outer frame of the meeting, blank squares for other attendees. Can hear other attendees but they do not see my video or hear audio. Happens randomly.

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-02-23 07:22 AM

Hi @gratyrork! What version of Zoom are you using and what device are you using it on? Would love to help!


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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gratyrork
Newcomer
Newcomer
In response to Bri

‎2022-02-23 07:52 AM - edited ‎2022-02-23 07:53 AM

It's the latest version of Zoom on a Dell XPS 15 running windows 10. This only happens with this pc when attempting to connect to one hosted meeting site. I have no trouble with that pc connecting to any other hosts. I have no trouble connecting other devices in the house to the troublesome host.

 

When it happens It appears to connect. I get the screen frame and the names of other attendees and can hear the audio. But they can neither see nor hear me. If I attempt to disconnect from the meeting it disconnects but then tries to reconnect. I have uninstalled and reinstalled Zoom to no effect. There was a time when I had no problem but the last 3 attempts over the last week failed. 

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