Computer Audio not showing up | Community
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Newcomer
NancyH1
Newcomer
October 31, 2022
Question

Computer Audio not showing up

  • October 31, 2022
  • 2 replies
  • 9 views

I installed the zoom plug in on my personal desktop so I would be able to access zoom in my company's cloud desktop.  I am missing Computer Audio that is located in the Share Screen in the Advance tab. (see attachment) 

    2 replies

    ZoomerIT
    Community Champion | Employee
    ZoomerIT
    Community Champion | Employee
    October 31, 2022

    Hi @NancyH1,

        Thank you for reaching out to the Zoom Community! Can you please verify that the setting "Disable Desktop Screen sharing for Meetings You Host" is toggled off? If the setting is toggeld on, you will have very limited sharing capabilities including the Computer Audio option.

    You can find this setting by logging in to your account at zoom.us/signin > Settings > In-Meeting (Basic) >"Disable Desktop Screen sharing for Meetings You Host". Once toggled on, please sign out of your desktop client > sign back in > and retest.

    Thank you!

    N
    Newcomer
    NancyH1Author
    Newcomer
    November 1, 2022

    hello, thank you for responding!  I followed the steps, and it did not work 😣 (see attachment)

    ZoomerIT
    Community Champion | Employee
    ZoomerIT
    Community Champion | Employee
    November 1, 2022

    Hi @NancyH1,

     

        I apologize as when I read back through my initial response, I flipped the "off" and "on" wording. Please make sure that the setting of "Disable Desktop Screen sharing for Meetings You Host" is turned off in both your Personal Settings as well as the Account Management > Account Settings. In the screenshot provided, the setting is toggled on instead of off.

     

    This issue could also be stemming from what device/application you are using such as a Chromebook running ChromeOS for Zoom as this functionality would not be supported. Please see the article below that goes into more detail in regards to this.

    https://support.zoom.us/hc/en-us/articles/360027397692-Desktop-client-mobile-app-web-client-and-PWA-comparison#:~:text=%E2%9C%93-,share%20screen%20controls,-Share%20whiteboard

     

    Thanks!

     

    N
    Newcomer
    NancyH1Author
    Newcomer
    November 2, 2022

    I am not using a Chromebook...either way toggled on or off it is still not showing up. The IT at my company is saying the plug in update disabled the feature and there is nothing that they can do to enable the feature to come back on. I had it before..I did an update on Thursday 10/27 because I got an email that it had to be done before 11/4 on our BYOD that access the cloud desktop. After that update it was gone.

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