Cloud storage exceeded - was the recording stored elsewhere | Community
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Newcomer
bobbington
Newcomer
September 2, 2022
Question

Cloud storage exceeded - was the recording stored elsewhere

  • September 2, 2022
  • 2 replies
  • 0 views

Hi everyone,

 

I didn't realise that our cloud storage had been exceeded when I started a meeting, and when I checked the meeting recording, it cut off after 2 minutes, rather than the full 2 hours. n

 

Do the recordings get stored anywhere else (e.g. centrally on Zoom's main cloud??) so that I can retrieve it?

 

Thanks for your help 🙂

    2 replies

    Bri
    Community Manager
    Bri
    Community Manager
    September 9, 2022

    Hi @bobbington ! Cloud recordings can begin if you have any available storage space, and the resulting recording can exceed your storage limit. However,  if you don't have any cloud storage available, you won't be able to begin the recording at all. Also, recordings don't get stored anywhere else.

     

    Does this help? 

    H
    Newcomer
    HardcoreDigital
    Newcomer
    November 14, 2022

    Hello @Bri, I'm accessing the recording management and says I exceeded the limit. It's 775.08 GB(2,215% used) of 35 GB but it keeps recording, what's happening?

     

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