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tomoreilly
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October 11, 2024
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Cloud recording vanished 15 hours after meeting

  • October 11, 2024
  • 1 reply
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I'm a licensed zoom user. Yesterday I started a cloud recording, then ended it about 1.5 hours later. I heard the zoom audio message as I started and ended the recording ("Recording in progress" then later "Ending recording" or words to that effect).  After ending the recording I saw text saying "Recording is being processed" or similar. Today I can not find any sign that my cloud recording exists, it is not in the list of my previous recordings in dashboard. What might be happening here?

Best answer by jdott16

Hello   @tomoreilly 

I would recommend reading through the following article to see what could be causing this and if this does not assist create a case with support: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057720

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

1 reply

jdott16
Community Champion | Employee
jdott16Answer
Community Champion | Employee
October 14, 2024

Hello   @tomoreilly 

I would recommend reading through the following article to see what could be causing this and if this does not assist create a case with support: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057720

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

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