Cloud recording stalled 7 days on "Processing Reco...

Community

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

A cloud recording of a meeting on February 16 remains stuck on "Processing Recording..." after 7 days.

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Hi @MEP-NYC, I am sorry I missed this! Are you still having issues with this? If so, please let me know.

Carla,
Zoom Community Team

Carla (she/her/hers)
Zoom Community Team
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